Frequently Asked Questions

changing your order

You can change your order up to 24 hours after ordering. Once your order is being printed, unfortunately we cannot change the order anymore. So if you need a change of size,contact our support team within 24 hours after ordering. Do not forget to mention your order number when contacting our support team.

As long as your item is not shipped yet, we can still change this in our back end system. Please contact us here and tell us the order number and the correct address. The support team will then take care of it.

Once the order is shipped out (you will receive tracking info when shipped), it is out of our hands. If that is the case you need to contact the carrier who is delivering your items. 

As long as your items are not in print yet, you can still cancel your order. When your item is "in print" we cannot cancel anymore since they are already being made. To cancel your order contact us here. Do not forget to mention your order number.

Where's My order

We work with multiple suppliers and hold no stock ourselves.If you order products that come from different suppliers, you will get more than one package from us. To give you an idea how many packages you might receive, here's a list of items per supplier:

Supplier 1: Hats, beanies, leggings, tank tops,...
Supplier 2: T-shirts, hoodies, sweaters, cotton totes, home decor, ...
Supplier 3: Artworks

Sometimes products come from the same supplier, but one takes longer to produce than the other. In this case you will receive 2 packages from the same supplier. But this rarely ever happens.

Be sure to check the tracking id's you received via mail to see where your shipments are right now (it can sometimes take up to 7 days before they show updates)

Yes, we offer tracking. Production of your items takes a couple of days. When they leave our supplier you will receive an order number per email. You can click the order number in your email, or enter it onthis page to see the status of your order. 

We are an 'on demand' company, meaning we produce the items of your order after you've made the payment. This can take up to 7 days (usually 3 days). Therefore it can take up to 7 days before you receive your tracking number or before it is activated.

Returns & refunds

We grant refunds in the following cases:

- your item is misprinted, damaged or defective.

- your item has been lost in transit.

Your refund claim must be submitted within 30 days after delivery (or the estimated delivery date).

Reach out to our support team through the contact page with the following details of your purchase:

- Order number
- Product name
- Size
- Size of replacement item
- Reason for exchange 
(In case you receive an item that is damaged or faulty, please provide a photo)

We will then provide you with further information. Do not send your items back to us before our support team has approved your return/refund!

- You want a refund/return because you "changed your mind". We print on demand and therefor we cannot accept returns once your order has been printed. You can change/cancel your order up to 24 hours after you placed the order.
- The item(s) have been worn or washed
- The item(s) have been altered in any way
- The item(s) are in any way defective from the original and salable condition, unless the condition is our fault
- The item(s) do not have the original tags on them
- The item(s) were a Final Sale item

Shipping & Handling

We ship to the USA, Canada, the EU, Australia and New Zealand. Canvas artworks can only be shipped to the USA.

USA: 6 - 10 business days

Canada: 6 - 12 business days

International: 6 - 20 business days

Why does it take so long?

We are a print on demand company, everything is hand made just for you (printing, cutting, sewing). Therefor we take 2-7 business day to create your products. Then you should add shipping to that. 97% of our items are shipped in within 5 days, 60% is shipped in less than 3 days. Basically we do everything to get you your order in a timely fashion.

If you live outside the USA, there is a chance you will be charged customs fees or import taxes. Every country has different regulations on how they handle imported goods. We recommend you visit this Duty calculator to get an estimate of what you will be charged when the package arrives.

About our Products

Before ordering any clothing items, please check the size chart on the page of the product you are interested in. If an item has a smaller or larger fit this will be clearly displayed on the product page.

We work with a handful of suppliers who ship for us from their own location. All of our products are made in and shipped from the USA or the EU.

<iframe src="" width="640" height="360" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>
<p><a href="">PrimaVegan T-Shirt Printing Process</a> from <a href="">PrimaVegan</a> on <a href="">Vimeo</a>.</p>

- Machine wash cold with like colors. 

- Wash inside out.
- Do not bleach.
- Do not dry clean.
- Tumble dry low
- Do not iron designs directly (Turn inside out or place a cloth over the design)

Yes, no animal products are used in the production of our products and our inks are water based and eco-friendly. Our ink is also CPSIA (Consumer Product Safety Improvement Act) compliant, which is required when printing on children's wear 12 and below

Collaborations & Partnerships

We primarily sell directly through our website, but in exceptional cases we might want to work with a boutique. You would have to be a good fit for the Selfless Rebel brand and represent our values well. If you would like more information, please contact us with more information about your shop.

Yes, we do. Learn more about it on this page.

If you want to collaborate with us or have a proposition, feel free to contact us here.

About PrimaVegan

Running an apparel website takes a team, and our team members are located mostly in the US (Portland, Oregon), but also in Europe. Almost all of our products are manufactured in and shipped from the USA or the EU.. 

Currently we run all our support digitally. Therefor there is no need for us to have a phone number to run support through. Our systems are pretty streamlined and we thrive to answer your questions in a timely matter.

No. We sell mostly through our online shop and at events. This allows us to keep costs down and prices affordable. It also allows us to reach people from all over the world and stay focused on what we do best, designing beautiful new products and helping animals.